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Customer Care Representative II

TRC Professional Solutions
Schertz, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Summary:  The Customer Care Associate II is responsible for helping RNDC internal and external customers with questions or concerns regarding customer accounts. Responding to e-mails, calls, and web inquiries, the individual will utilize computerized systems, foundational knowledge of company products, and published materials/secondary resources to address routine operational inquiries. Additionally, the associate will interact with other internal team members in Enterprise Business Services, Operations, and Sales in such a way as to meet and exceed the company’s objectives by performing the following duties.

Essential Duties and Responsibilities include the following.  Other duties may be assigned:

  • Monitor and resolve problems, questions, and/or inquiries from RNDC external customers as well as RNDC Drivers and Sales team members (among others) regarding customer account details (e.g., one-off changes to orders, requests for delivery information, and inquiries for relevant documents).
  • Triage/send incoming non-customer care e-mails/calls/e-inquiries to other parts of Enterprise Business Services (e.g., Accounts Payable (AP) and Accounts Receivable (AR)) or other RNDC departments (e.g., Sales) as appropriate.
  • Build, maintain, and demonstrate an in-depth working knowledge of all technology and/or reports required (e.g., 9ci, e-RNDC) to support customer requests.
  • Schedule route changes and goods/product pick-up (e.g., warehouse breakage, customer un-saleable, and return authorizations) to support RNDC delivery and sales associates.
  • Track/update required documentation and submit payment to ensure customer licenses are renewed/updated in a timely manner.
  • Verify/validate incoming information from potential new customers and forward it to Data Management Associate and local operations routing teams.
  • Edit existing customer/account information to ensure accurate and timely changes to relevant information are documented appropriately.
  • Work collaboratively with other internal team members and customers as needed to obtain required information and share results with appropriate stakeholders.

TRC Professional Solutions

Address

Schertz, TX
78154 USA

Industry

Business

Website

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