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Administrator, Collections Support


  • Posted: over a month ago
  • Full-Time
Job Description

Administrator, Collections Support Position Summary

TRAC Intermodal is looking for a motivated person to fill the role of Collections and Administrative Support Representative, to perform a wide range of department administrative and customer account responsibilities.  This is a fast-paced, challenging role that requires attention to detail and daily customer contact. The ideal candidate will have strong analytical skills combined with excellent written and verbal communication skills; ability to prioritize and manage multiple tasks, and flexible to quickly adapt to sudden change to support the overall department collection goals and meet aggressive deadlines. 

Administrator, Collections Support Key Responsibilities:

  • Contact new and existing customers via phone and e-mail, to ensure they are registered with TRAC Intermodal and have access to their accounts to view invoices, statements, submit disputes and pay TRAC Intermodal timely.
  • Handle incoming customer calls to support contact and account registration, access and use of their Bill Management account and direct calls/emails for disputed billing and additional training support.
  • Assist customers to process online payments, contact customers and confirm allocation of open payments, send invoice and statement copies, process credit applications, process and maintain customer contact and account profile information.  
  • Research customer contact information and active status using UIIA, SCAC online and Carrier 411 sites to support collections and review for disputed billing.   
  • Support the overall team with specific department and company initiatives to include monthly    collection support to meet department goals. 
  • Log detailed, legible and relevant notes in Collections system to document all actions and results completed at the time performed. 
  • Help clients better understand how to access and use Bill Management and provide training material to support independent use. 
  • Perform ad hoc Collections Department projects as directed by management.
  • Escalate potential ‘troubled’ accounts to management.
  • Participate in career development and skills training sessions.

Administrator, Collections Support Requirements:

  • Bachelor’s degree preferred.
  • Minimum one-year Collections or Customer Service experience.
  • Excellent communication and listening skills.
  • Ability to excel in a fast paced, dynamic work environment.
  • Excellent attention to detail.
  • Ability to prioritize job requirements and adhere to stringent deadlines.
  • Flexibility to adapt to changing work demands.
  • Ability to work independently, demonstrate initiative and accountability to produce quality work and results as well as contribute to the overall success of the team.
  • Commitment to dealing with clients and teammates with the utmost integrity and professionalism.

Proficient with Outlook, Microsoft Office 365 (Excel, Word, Teams), experience with Oracle a plus. 

Administrator, Collections Support



Princeton, NJ
08540 USA


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