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Customer Service / Sales Support

TPI Staffing Houston, TX
  • Expired: over a month ago. Applications are no longer accepted.

Customer Service Representative

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TPI Staffing is hiring a Customer Service Representative in the North Houston area. This is a Direct Hire role paying $37K-$40K a year plus eligibility for 5% annual bonus.&
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will provide premier customer service which ensures the timely and efficient provision of products and services. Provide technical support to both Internal and external Customer including alternative product supply.

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Benefits upon Direct Hire:

• Paid Holiday, Vacation, and Personal Time
• Medical, Dental, and Vision Insurance
• Short-term Disability and AD&D Insurance
• Employer Matched 401(k) Program


Responsibilities:

  • Record and maintain the receipting and dispatching of assembly equipment to
    OEM’s and distributors.
  • Liaise with the Engineering department the coordination of the repair of assembly equipment.
  • Identify and procure alternative products for Customers which company is unable to supply.
  • Provide product technical and analytical support to the customer service department.
  • Answer telephones and respond to customer queries which may include following up orders, responding to complaint or providing technical support.
  • Prepare customer quotes as required.
  • Process customer orders and invoices as required.
  • Assist new customers with product selection.
  • Liaise with sales and technical staff to keep them up-to-date with customer needs.
  • Report any serious customer situations to the Customer Service Supervisor, in a timely and efficient manner to minimize customer dissatisfaction.

Requirements:

  • High School Diploma.
  • Business Administration certificate preferred but not essential.
  • 2+ years experience in customer service, technical or support functions.
  • Requires extensive knowledge of the industrial products, processes and services such as manufacturing of equipment, parts, or other metal/plastic product.

DFZR=1075

TPI Staffing

Address

Houston, TX
USA