Skip to Main Content

SaaS Implementation Manager - Virtual/Remote

TOPS Software
New Haven, CT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
TOPS is looking for an Implementation Manager to join our team! 

In this role, you’ll manage a team of implementation specialists that are responsible for the implementations of our TOPS One and NABR software systems, the industry’s best community association management software solution. You’ll manage implementation consultants, technical resources, and content configuration resources. You’ll ensure implementations are completed on time and with the right resourcing. You’ll help with scoping projects and may be involved with pre-sales activities.

In this role, you’ll primarily be supporting your team and will do implementation work yourself as needed. You’ll be managing resources, helping the team decide who is going to get what and helping to identify priorities and strategies. We have lots of opportunity to add structure for this team, so you’ll be working to develop processes and increase automation, with support from your Director and Department VP. You’ll also be escalation for any client needs or issues.

This is a full-time, salaried position with a preference for Clearwater, FL, Dallas, Knoxville, Atlanta or Greenville. Remote work available for the right candidate. The salary range is 70-80k.

Who will love this job 
  • Someone how enjoys working collaboratively with internal and external customers
  • Someone who loves client focused implementation over internal IT projects
  • Someone who tailors their communication to all levels of experience 
  • Someone who thrives on running multiple projects, managing changing priorities
You should have 
  • Required: Minimum 3 years of experience in SaaS Implementations
  • Required: Minimum 1 years supervisory experience
  • Preferred: Accounting experience
  • Preferred: Bachelor’s degree in a related field is a plus
  • Experience in project management, resource allocation, and process optimization.
  • Demonstrated time management and critical thinking skills.
  • Focus on facilitating collaboration, with demonstrated leadership and problem-solving capabilities.
  • Strategic ability to assess and recommend additional structure and processes
  • Strong written and oral communication skills, with proven ability to initiate and manage relationships via phone and email.
  • High comfort level working with Excel
  • Willing to travel occasionally, if not in Clearwater office


Culture
Why TOPS

Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.

As a five-time winner of Tampa Bay’s Top 100 Workplace, our approach to work is proactive, collaborative, and committed. Our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers.

We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.

TOPS Software

Address

New Haven, CT
USA

Industry

Technology

View all jobs at TOPS Software