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Field Services Specialist

TIER4 GROUP
Palm Beach, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Full-time, direct hire opportunity

Must live in the Palm Beach, FL area

Mostly remote/work-from-home (some onsite with customers)


Are you a Field Services Specialist with strong communication and presentation skills, with the ability to multitask, prioritize, and manage time effectively, while interfacing directly with customers on a day-to-day basis?


This is a full-time, permanent opportunity to work for one of the country's most unique and fast-growing IoT companies and work remotely from home in the Palm Beach, Florida area (when not onsite with customers)! This opportunity also requires some domestic travel. This role offers competitive compensation, health insurance, life insurance, and a corporate bonus.


You will work for an innovative technology company that saves lives daily!


Responsibilities:

  • Engage with operations, IT, and facilities leaders at customer sites to resolve platform issues that arise from time-to-time
  • Partner with team members to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities.
  • Engaging with administrators and end-users to generate feedback on the platform.
  • Part of the day is planning to determine which sites need maintenance, submitting equipment requests, and reviewing the progress of the installation in process. The other part of the day is actually executing on the maintenance.
  • Transport equipment from warehouse to client sites


Requirements:

  • High school diploma, college degree preferred
  • Experience interfacing and interacting with customers, primarily onsite
  • Experience ensuring platforms are operational by making sure end-users and administrators are comfortable using platforms as well (our client will teach the technical parts related to their platform specifically)
  • Experience reporting, providing feedback back to multiple teams and utilizing ticketing systems (such as Zendesk) to resolve issues
  • Being adept at hand tools (ex: drill, screwdriver) to be able to install the equipment


If you are seeking an opportunity to advance your career as a Field Services Specialist with an innovative, transformative, growing company, please apply for immediate consideration.


TIER4 GROUP

Address

Palm Beach, FL
33480 USA

Industry

Healthcare