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Director - IT Operations

TIER4 GROUP
Atlanta, GA
  • Posted: over a month ago
  • Full-Time
Job Description

Are you a Director of IT Operations who can provide leadership, strategic planning, direction, management, implementation, and administration of IT Service Management in collaboration with strategic service providers, both internal & outsourced?


Serving as a Director of IT Operations, you will be responsible for focusing on simplifying processes, enhancing efficiency and effectiveness, and embedding a culture of continuous improvement across IT functions in alignment particularly related to Incident Management, Problem Management, Change Management, Knowledge Management, Request Fulfilment, Event Management, Configuration Management, Service Desk, and Desk-side Services. Your responsibilities include a heavy focus on IT support for over 60+ manufacturing facilities throughout North America.


This is a full-time permanent opportunity that is located in Atlanta, GA with a hybrid schedule. This opportunity comes with competitive compensation, health/dental/vision benefits, spending accounts, life insurance, education assistance, disability insurance, generous PTO, 401k, and a generous corporate bonus!


Requirements

Bachelors degree in Information Systems, Computer Science; Masters degree preferred

10+ years experience in IT leadership

5+ years experience managing large-scale infrastructure outsourced service providers

Experience with IT Service Delivery demonstrating a combination of directly managing technical teams, plus relevant technical background including deep expertise in at least two domains (e.g. hosting, storage, networks, desk-side support, service desk)

Experience with advanced budget and financial management (CapEx and OpEx)


If you are seeking an opportunity to advance your career as a Director of IT Operations with a top-of-the-line supply chain/ manufacturing organization that is innovating and transforming, please apply for immediate consideration!



TIER4 GROUP

Address

Atlanta, GA
30346 USA

Industry

Technology

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