Skip to Main Content
← Back to Jobs

Pension Claims Examiner - Customer Service Representative

TIC International Corporation Lansing, MI
  • Posted: 2 days ago
  • $13 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Due to new clients we are currently seeking full-time Pension Claims Examiners to process pension inquiry requests and applications for regular retirement benefits, disability pension benefits, and death benefits. Qualified candidate will provide customer service over the telephone and in person.

General Duties:

  • Perform general office duties including faxing, copying, scanning and filing

  • Create new members files

  • Other duties as assigned

Minimum Qualifications:

  • 2+ years experience in a clerical/administrative position

  • High school diploma/GED required

  • Ability to comprehend and interpret pension benefit processing with a reasonable period of training

  • Ability to comprehend and interpret employee handbooks and SPDs

  • Above average arithmetic proficiency

  • Ability to use calculator

  • Ability to compose complex letters

  • Excellent office and customer service skills

  • Solid organization skills with strong attention to detail

  • Pleasant, friendly disposition

  • Ability to multi-task in a busy work environment

  • Able to take direction well and work with minimal supervision

  • Must be conscientious, efficient and dependable

Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, use hands and fingers to operate a computer and telephone, reach, stoop, and kneel to file

  • Specific vision abilities required by this job include close vision requirements due to computer work

  • Light to moderate lifting is required

  • Regular, predictable attendance is required

  • Ability to sit a computer terminal for an extended period of time

  • Ability to work in a confined area

  • Ability to handle moderate noise (business office with computers, phone, printers, and light traffic)

Pay increases are provided every 6 months for first 2 years and annually thereafter. Employer contributes to 401(k) with no employee match required. Life, AD&D and LTD provided at no cost to employee.

Equal Opportunity Employer

TIC International Corporation

Why Work Here?

Great Benefits which include Medical, Vision, Dental, 401(k), Employee paid AD&D, Life and LTD as well as paid time off.

TIC International Corporation (TIC) specializes in consulting and third party administration for multiemployer health care, defined benefit pension, and defined contribution/401(k) plans. TIC provides consulting and administration of plan design, funding, eligibility testing, claim adjudication, benefit payment, FASB ASC 965 (formerly SOP 92-6), COBRA, HIPAA, SPD's, QMCSO's or QDRO's will welcome the comprehensive service solutions available at TIC International Corporation. TIC is an independent full service company that specializes in the administration and communication of employee benefit plans. Through our sister corporation, United Actuarial Services, Inc. (UAS), we provide actuarial services related to all types of employee benefit programs. TIC has been in business since 1951. We have clients throughout the Midwest that are served from four TIC office locations. From the beginning, we have offered services to the multiemployer benefit plan industry. Many of the multiemployer plans operating today were designed and established by us. We are familiar with the special challenges of Taft-Hartley plans and the collective bargaining process. We are proud of the long-term relationship we have with our clients. Many have been with us over 30 years, some for over 40 years. We are also proud of our staff which averages over 10 years of service with the company, and half average over 18 years. Our professional staff includes administrators, consultants, computer specialists, and accountants - many with advanced degrees and certifications. TIC is a long-time member of the International Foundation of Employee Benefit Plans and the Society of Professional Benefit Administrators. Our employees have, over the years, been directors and committee members of these organizations and have been speakers and authors for them on a wide range of employee benefit topics at educational seminars and programs they conduct around the country. Feel free to visit our website at


6525 Centurion Drive, Lansing, MI 48917-9275
Lansing, MI


What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.