Customer Service Rep

Summary:

This position will provide limited customer service support for customers.  Will perform a variety of office assistance, support, and clerical work, including customer order entry and strong customer service support.  Must be able to handle multiple priorities and frequent interruptions.

Primary Duties:

• Data entry in IFS and inventory control.
• Reporting in QT9 system and document control.
• Order Support - Follow-up on orders placed, purchase orders-as needed, coordinate customer orders with production.
• Strong Customer Service Support working with Pineville.
• Receiving department duties—adjust PO’s to reflect exact quantities received and register purchase order arrivals.
• Answer incoming calls, greet visitors, receptionist duties and order office supplies
• Recording Safety Committee and other meeting notes as needed.

Non-Essential Duties:

• Perform miscellaneous duties as requested by supervisor

Experience:

• High school graduate or equivalent
• Minimum of two (2) years’ experience in a similar business environment and / or training.
• Or equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities to perform the job.
• Experience with Microsoft Office, Excel, Word and Outlook applications preferred using PC Windows environment