As the largest hospital in San Luis Obispo County, Sierra Vista Regional Medical Center strives to produce optimal outcomes and exceptional patient experiences to the community it serves. With 164 beds and hundreds of physicians, Sierra Vista puts advanced technology into the hands of experienced medical specialists to deliver quality healthcare to Central Coast residents and visitors. Its distinct, high-level services include neurosurgery, orthopedics, obstetrics, perinatology (high-risk pregnancy), neonatology (high-risk newborn care), pediatrics and trauma. Sierra Vista houses the largest Level III Neonatal Intensive Care Unit between Santa Barbara and Salinas, the only dedicated pediatric unit in San Luis Obispo County and serves as the county's designated trauma center. Sierra Vista is recognized as a leader in orthopedics, cancer care and is a Joint Commission accredited primary stroke center. Sierra Vista is fully accredited by The Joint Commission and has been serving the community since 1959.
We offer competitive salaries and benefits including a matching 401(k), several health & dental plans to choose from, generous tuition assistance plans, and relocation assistance for select positions.
Responsible for overall supervision and daily operations of all Admitting/Registration and communications areas. Registers patients and/or provides coverage as needed. Serves as liaison between physicians, physicians' office staff, community, Business Office, Administration, hospital staff and the Registration Department. In conjunction with the Patient Access Director, ensures adherence to hospital financial and admitting policies. Monitor staff performance, attendance, payroll systems, and required Patient Access compliance metrics. Prepares department staffing schedules for review with Director. Develops and initiates policies and procedures relevant to the hospital's registration process and staff; implements new programs and procedures to improve services, operations and efficiency. Participates in appropriate multi-disciplinary committees. Promotes positive relationships with patient, physician, ancillary and nursing staff. Displays a professional and positive image for the hospital and Patient Access Department. Moderate physical effort (lift/carry up to 10-20 pounds). Mostly sedentary work. Occasional reaching, stooping, bending, kneeling, and crouching.
High School graduate or equivalent, BA/BS preferred.
5 years Patient Access managerial experience in an acute care facility; to include all areas of admitting; registration, insurance verification, financial counseling required.
Knowledge of PBX operations and communications.
Must be proficient in Microsoft Office Applications, with advanced working knowledge of Excel.
Prior experience with EMR, Order Entry, Patient Access Systems, thorough knowledge and understanding of the Revenue Cycle.
Experience with Cerner applications preferred.
Must be able to demonstrate a thorough understanding of third party payor requirements, Governmental rules and regulations, privacy laws, and COBRA-EMTALA.
Strong organizational, leadership, customer relations and excellent oral and written communication skills required for effective communication with patients, physicians, public staff and administration.
Experience with team building, collaboration with multiple hospital units, in depth knowledge of disciplinary processes, and scheduling.
Must be flexible and available to work variable shifts, and provide on-call coverage. Ability to work in a fast paced environment with frequent interruptions.