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Seeking: Superstar Operations Manager // Client Services

TH Genesis Venice, CA
  • Expired: over a month ago. Applications are no longer accepted.

Dear Potential Future Customer Service & Operations Manager,

Are you looking for a great company to join where you can grow and really make a difference?…. If so, you are in the right place. We are a Health start-up seeking a superstar customer service manager / operations manager to join our team.

Who We Are Looking For:

  • Problem solver
  • correct thought process and decision
  • excellent management skill
  • hard working
  • very driven to product results.
  • strong work history

Qualifications:

  • 3 years experience in a call center management environment
  • 3 years experience in operations
  • Strong track record of creating and implementing processes
  • Incredible multi tasking and communication skills
  • Proven leadership and management skills

Your Job Duties To Start:

  • Setting up quality assurance processing, and customer service protocols
  • Managing 25 virtual customer service employees
  • Hiring new employees, Firing under preforming ones
  • Handling some phone calls and trouble shooting issues/mess up with deliveries, and figure out how to prevent mistakes in the future
  • Communicating with our fulfillment facility to make sure things are following smoothly and cost efficiently
  • Reviewing employee performance and setting in place new training programs
  • Constantly looking for ways to improve our customer service and fulfillment department

Our Environment & Perks:

  • Huge opportunity for GROWTH !!!
  • Paid time off, Paid company holidays
  • Paid for continued education, We pay for courses and classes related to your career
  • Full Health insurance PPO (within 90 days of joining)
  • Weekly Wednesday Yoga (optional of course)
  • Friendly environment with great team members
  • Opportunity to learn new skills and career advancement
  • Casual attire, Weekly paid lunch
  • Ability to take your brake by walking on the beach or enjoying the breeze of the ocean
  • We know the value of a good work/life balance
  • Bi-Monthly (Paid For) Company excursions for team building (Paint-balling,Boat Parties, Adventure Parks, Holiday Parties)

Work Atmosphere:

Dress code is casual. Our office is steps away from the beach. You are expected to work very hard and manage yourself. (we don't micro manage, we are too busy for it) You are expected to make your own decisions and figure out a lot of things of your own. You will receive guidance from the owners. We will pay for any books or seminars that will help you advance in your position. Team lunch is every Friday paid by the company. Yoga class on the beach once a week might be added in near future.

TH Genesis

Why Work Here?

Join the brand that's making a positive difference in the world, a company that invests in your education, and supports your creativity

Address

3015 ocean front walk, Venice CA
Venice, CA
USA