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Engagement Specialist - 27th Ave

TERROS, Inc. Phoenix, AZ
  • Expired: June 25, 2019. Applications are no longer accepted.


Terros Health is pleased to share an exciting and rewarding opportunity for anEngagement Specialist working at our27th Ave location. Under the Agency's policies and professional requirements, participates as a member of an interdisciplinary clinical team working with individuals diagnosed with a General Mental Health and Substance Abuse diagnoses. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Integrity, Compassion, and Empowerment, we encourage you to apply!


Completes annual assessments, crisis treatment plans, individualized service plans, and outreach assistance. Communicates and documents client progress andall outreach efforts in a professional, efficient, and timely manner. Uses brief clinical interventions, motivational Interviewing, and supportive listening skills to engage and support clients receiving services. Works under the direct supervision of the Integrated Care Site Director or Clinical Site Manager.
+ Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with clients receiving integrated health services.
+ Conducts outreach and follow-up of services including, but not limited to, crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available and in place. Uses motivational interviewing strategies to engage new patients into treatment.
+ Ensures ongoing collaboration, including the communication of appropriate clinical information with other involved parties as appropriate. Coordinates care with a client's family, behavioral and general medical providers and other involved supports including educational, social, judicial, and other State agencies.
+ Participates in clinical staffing's, case conferences, or other meetings, with or without the client or his/her family or other natural support participation.
+ Provides excellent customer service to clients, internal and external provider agencies, State entities, or other stakeholders (e.g. probation officers, advocates, family members, hospital staff, jail staff, vocational rehabilitation, etc.) as needed.
+ Performs all case management functions associated with caseload including completing the assessment and service planning processes; including identifying the need for further or specialty services.
+ Provides continuous evaluation of the effectiveness of treatment through the ongoing assessment of the client, input from the person and relevant others, and consultation with the clinical team, resulting in modification to the service plan as necessary.
+ Works to identify gaps in care and assists with coordinating services for patients to close gaps. Provides health behavior education to patients, including, but not limited to, chronic disease management, preventative care, and treatment participation.
+ Ensures documentation in the Electronic Health Record is completed the same day Service Delivery is provided.
+ Consistently meets service delivery requirements as set forth by Terros Health.

+ The applicant must have the minimum combination of education and/or experience:
+ A bachelor's degree (not in the field of behavioral health) and 1 year of behavioral health experience, or
+ A bachelor's degree (not in the field of behavioral health) and 1 year of behavioral health experience, or
A bachelor's degree in the field of behavioral health and any behavioral health experience.
+ Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.
+ Good communication skills, evidenced by a non-judgmental approach, effective listening and positive interactions.
+ Basic understanding of the DSM-V preferred.
+ Computer Skills:Microsoft Word, Excel, PowerPoint, Outlook, electronic medical record, NextGen preferred.
+ Certified Case Manager preferred.
+ Must have valid Arizona driver's license, be 21 years of age with minimum 3 years driving experience and meet requirements of Terros Health's driving policy.
+ Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 20 working days of assuming role.
+ Must pass a TB Test.

Job ID2019-3585
# of Openings2
CategoryBehavioral Health/Social Work
Weekly Hours40



Phoenix, AZ
85067 USA