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Onsite Network Support Engineer

TER Consulting Group Denver, CO

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our global client has an immediate need for an onsite Network Support Engineer for one of their top customers. 

Our Global client continuing to grow & our Support Services Team is expanding! We are currently seeking an On-site Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies.

Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. Very broad knowledge and a love for learning are required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security, and big data.

Self-motivation is required as this is a very proactive position but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business, and your customer's business.

Essential Responsibilities:

  • Work with customers to troubleshoot and resolve complex network and product issues
  • Interface with our world-class support, development, and SQA teams to identify and resolve product issues
  • Utilizing the company's Knowledge Management database, research & develop technical tips and solutions
  • Advise customer on network management best practices using NETSCOUT product suite

Required Experience

  • Bachelor’s Degree in Computer Science/Network Security or equivalent discipline
  • Minimum of 7 years in network management supporting external customers
  • 2 plus years in critical and managed customer care
  • Proven expertise in customer relationship and management
  • Network Management experience in environment preferred
  • Experience working remotely, but cooperatively with HQ
  • Demonstrated ability to identify and resolve complex network problems
  • Cisco Certification (CCNA minimum, CCNP preferred)
  • Linux Certification (RHTC minimum)
  • Knowledge of Windows and Unix operating system environments
  • Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
  • Ability to multi-task with strong attention to detail
  • Project Management Certification a plus (PMP)
  • Server Hardware Support Certification a plus (Dell DOSD)
  • VMware Certification a plus
  • Ability to multi-task with strong attention to detail
  • Healthcare industry experience preferred but not necessary!

Large Base Salary plus 10% Bonus and full company benefits ( Paid Vacation) 

Company Description
The company is growing!

TER Consulting Group

Why Work Here?
Stability and the employees are great to work there and with year-end bonus and other great perks!

customer satisfaction (no selling) ensures orders are processed and according to customer specs. service-related company (Employs almost 1700 people) Expects to double in size within the next 5 years.. Year-end Bonus10%

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Denver, CO




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