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Phone, Email & Chat - Customer Specialist

TELUS International Sacramento ,CA
  • Posted: over a month ago
  • $15 to $16 Hourly
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision, 401k
Job Description

About Voxpro - powered by TELUS International

Voxpro - powered by TELUS International is an award winning outsourcing organization that has been in business since the 1980s and has grown considerably over the years through passionate leadership. Voxpro became part of TELUS International in 2017. We manage over 300 clients from small business right through to various call center activities of large corporations. To deliver upon our belief system, we build teams of people who share our perspective and passion. Voxpro people are big hearted, curious, and passionate about servicing their customers and motivated to make a difference. We are “all about people” and all work together as one team to achieve the best outcome for our clients and their customers.

 

Position Overview

As a phone, email & chat Customer Specialist you will be a critical contributor to Voxpro and our client’s overall narrative. In this role, you’ll be the front lines of interaction with our client’s loyal customers. We are looking for personable and tech-savvy professionals to help support their rapidly growing customer base by responding to inquiries through email, phone, and social channels .This is a great opportunity to join a team that strives to always provide a Beautiful Customer Experience to those who are changing the world!

 

Responsibilities

  • Provision of an excellent support experience to Voxpro customers via email and occasionally via phone and chat

  • Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible

  • Always be on the lookout for ways to improve the way we do things

  • Advocate for users and pass ideas and best practices on to the rest of the team

  • Update the internal knowledge base when you discover something new

  • Establish effective working relationships with team members.

  • Adhoc duties as assigned

 

Qualifications

  • Ideally will have third level education in one of the following; Journalism, Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Commerce, Finance

  • Previous support experience

  • Excellent problem-solving abilities

  • Empathetic and can communicate in a caring and friendly manner

  • Strong time management skills and motivation to exceed expectations

  • Ability to work with systems you may not have come across before

  • Enjoy working in a fast paced environment

  • Comfortable working with computers

  • Strong team spirit with a passion and drive to help users and to deliver the best customer experience

  • You are available to work Full-Time, Monday - Sunday between 6:00 am to 10:00 pm PST (8/5/40)

  • You are able to pass a standard background check

 

Required Competencies

  • Customer focused

  • Sales Oriented

  • Results Driven

  • Effective Time Management

  • Effective Communication - both written & verbal

  • Flexibility

  • Resilience and Tenacity

  • Social Media Awareness

  • Tech Savvy - Passion for All Things Tech

  • Is proactive with feedback from the market to their manager/client

 

Voxpro Values

Voxpro recognizes and embraces the importance of values in our ever-changing workplace. We consider ourselves ‘Unapologetically Different’. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

 

  • Brace Yourself: There is no such thing as a normal day

  • Embrace the Evolution: We learn, share, & grow

  • We’re relentless in the pursuit of operational beauty

  • Ignite your entrepreneurial spirit

  • You belong at Voxpro

 

At Voxpro, we are committed to diversity and equitable access to employment opportunities based on ability. Our success is our people!

TELUS International

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