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Content Moderator for Social Media

TELUS International Folsom ,CA
  • Posted: over a month ago
  • $15 to $16 Hourly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

Position Overview:

The Content Moderator position is responsible for ensuring legal compliance and safety of monetized

advertising content uploaded to the platform. This position will be supporting a popular social media platform known for short-form videos.

Note: This position will start as a work-from-home position and may transition to onsite within our contact center at a later time. The ideal candidate should be able to work in either environment.

Specific Responsibilities May Include:

  • Evaluate content of advertisements by referring to Ads Review Guidelines and Desktop Procedure
  • Uphold a high standard of accuracy and quality while fulfilling job responsibilities
  • Participate in frequent refresher training to always conduct correct moderating policies
  • Make suggestions for improving efficiency
  • Cooperate with other businesses related functions to complete the designated work and handle temporary tasks
  • Take regular working summary and reflection, continuously review and improve the performance on both quality and efficiency, and bring timely feedback of the issues and optimization opportunities found in the work

Required Experience, Skills & Competencies:

  • Demonstrated stable job tenure
  • Social media savvy
  • Ability to to perform duties objectively, devoid of inherent biases or personal beliefs
  • Strong emotional intelligence and resilience
  • Accurate and critical work attitude
  • Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined
  • approach when undertaking tasks
  • Strong analytical and research skills
  • Ability to work in fast and evolving workflows with eye for detail
  • Ability to think critically and make quick decisions
  • Collaborative and has a growth mindset
  • Computer fluency and understanding of software and advanced internet functions
  • Strong spelling, grammar, and reading skills
  • Ability to maintain a high degree of confidentiality while meeting strict deadlines
  • Experience in content or community moderation is a plus
  • High school diploma or equivalent
  • Full availability - including full-time shifts starting in the early mornings, afternoons, evenings, and weekends (shifts vary). Hours of operations is 24/7.

Work-From-Home Requirements:

  • Dedicated, private home workspace free of distractions and interruptions
  • Established home internet connectivity; minimum internet download speed of 15 mbps | upload speed of 10 mbps
  • Understand own network environment at home
  • Ability to troubleshoot own devices & connectivity

TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all
applicants must demonstrate behaviors that are reflective of our values:

  • We embrace change and initiate opportunity
  • We have a passion for growth
  • We believe in spirited teamwork
  • We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability

TELUS International

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