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Junior to Mid-Level IT Business Analyst

TEKsystems Indianapolis, IN
  • Expired: 13 days ago. Applications are no longer accepted.

2-5 years of IT Business Analyst experience needed

  • Interview business experts to elicit initial system requirements using interviews and participating in requirements workshops; reviewing of business process documentation that describe use cases, scenarios, business analysis, task, and workflow analysis may be required;
  • Assist with critically reviewing, analyzing, and evaluating business systems as well as business requests and user needs to determine feasibility including distinguishing user requests from underlying exact needs;
  • Assist in ensuring that any new software integration into company business systems meets functional requirements, system compliance, and system specifications;
  • Document enhancements and defects in the appropriate service request ticketing system and monitor progress working with IT and program area staff as needed;


Project and Systems Support

  • Provide and support systems and implementation projects by establishing and maintaining relationships with key stakeholders;
  • Collaborate closely with program area managers, lead data stewards, and project managers to assist in implementing requirements and to provide necessary support for testing during QA process;
  • Identify ways to increase adoption and customer satisfaction;
  • Assist in understand and negotiate needs and expectations of multiple stakeholders;
  • Assist in testing of application enhancements, bug fixes, reports, and integrations of new and existing systems

Interpersonal/Aptitude

  • Reliable willingness to ask for assistance and help when needed;
  • Understanding of discernment on matters of escalation and customer service;
  • Demonstrated openness to coaching and mentoring from more experienced and senior team members;
  • Ability to receive feedback and adjust style, behavior, and approach as needed;
  • Strong ability to work in dynamic environment with a heavy customer service orientation;
  • Ability to learn new systems quickly including new skills;
  • Self-motivated with strong inherent research and troubleshooting skills as well as keen attention to detail;
  • Strong ability to quickly transition between tasks and systems;
  • Advanced level skills with all MS Office products including Word, Excel, PowerPoint, Visio, and Project (preferred)
  • Excellent verbal and written communication skills including interviewing, documentation as well as presenting to small and medium sized groups
  • Experience working on teams to delivering projects using prescribed methodologies;
  • Experience to managing activities using tools like Jira and SharePoint
  • Understanding of modern systems and relational databases
  • Understanding of user experience, intuitive design, including the 'customer journey'
  • Ability to execute test plans and experience with quality
  • Ability to communicate ideas in both technical and a non-technical manner for business and technical concepts.

TEKsystems

Address

Indianapolis, IN
USA