Top Three Skills:
1. 3-5 years experience in a Helpdesk/Desktop support capacity
2. Proficient with Active Directory and Exchange/O365 user account creation, group permissions and updates
3. Working knowledge of Office 2016 support level at a minimum and DHCP, DNS, Gateway, firewall configuration for PC and appliance; technician level knowledge of Windows 7, 8, 10. Knowledge of Mac OS
sperm donation facility. They are looking for a Help desk technician to join their team to provide Help Desk and Desktop support. They will be supporting about 150-200 individuals in Santa Monica. He will be working on a team of 5 people in IT. This person will be
working along side another help desk individual in Santa Monica.
Purchases, provisions, installs, and troubleshoots all PC,Server, Network hardware and software.
Maintains computer, phones, and peripherals inventory to ensure swift deployment/replacement.
Coordinates new user setup, creates accounts in AD and Exchange, images PC, and sets up phone, network printers, etc.
Provides first line response to requests for technical assistance received by help desk emails and/or phone.
Maintains and supports local and remote computers, tablets, smart phones, servers, printers, network equipment and common applications.
Resolves all PC, Server, Network hardware and software issues.
Supports and maintains user accounts through the company's directory including rights, permission and groups.
Follows-up on helpdesk issues/request until resolved.
Provides permanent solutions to users by effectively diagnosing issues (e.g. gathering details of the root cause to prevent recurrences).
Tracks and inventories all computer/phone hardware and equipment and maintain accurate record.
Liaises with appropriate external support organizations to help resolve computer/phone/scanning systems issues.
Provides after-hours support for emergencies as well as occasional weekend maintenance.
Maintains a clean and organized workspace and ensures that each deployment is done neatly and thoroughly.
Other duties and projects as required.
Team of 5 people. Relaxed environment. Ping pong table
3 minute walk to the metro. Growing at a rapid rate in 5 years they went from 50 to 500 employees. They did $25mil in revenue and are now at $250 Mil in revenue and they have their sights on half a billion. They use emerging technology.
Non Technical Skills:
Proficient with Active Directory and Exchange/O365 users account creation, group permissions, and update; working knowledge of Office 2016 support level at a minimum and DHCP, DNS, Gateway, firewall configuration for PC and appliance; technician level knowledge of Windows 7, 8, 10. Knowledge of Mac OS
High School Diploma or equivalent required, Bachelor’s degree in Computer Science a plus, with two to three years of IT Helpdesk experience including.: providing desktop support for Windows, Mac OS Operating Systems, and MS Office Suite 2013, 2016, Office 365; troubleshooting DHCP, DNS, Gateway and Firewall issues. Citrix system support a plus.
Ability to speak and write English; communicate effectively and professionally with clients and external contacts;
read and comprehend instructions and documents, such as safety rules; and effectively present information in one-on-one and small group situations to clients and employees.