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Customer Service Representative - 100% Remote

TEKsystems Lubbock ,TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Responsibilities

  • Supervise a team of contact tracing units that include epi leads, case investigators and contact tracers
  • Coach staff on achieving contract tracing goals, offering feedback on performance
  • Coordinate schedules and provide daily remote supervision and troubleshooting. Track daily and weekly progress for team members.
  • Enforce all policies, procedures, protocols, and communicate process changes or new instructions to the team as appropriate
  • Triage and escalate issues from units, brainstorm and implement solutions
  • Perform supervision, epidemiology, case investigation and/or contact tracing duties for team as necessary based on workloads

Qualifications

  • Graduation from an accredited four-year college or university. Master’s degree preferred.

· Experience the field of public health, epidemiology, communicable disease control, or a related field preferred.

  • Experience working in a health, human service, or community-based organization or institutional setting.
  • At least one year of experience supervising staff. Experience leading remote staff and/or in a complex environment preferred.
  • Ability to speak, read, and write English fluently
  • Ability to work remotely
  • Ability to exhibit a professional, positive attitude and work ethic

· Ability to manage and adapt to change

  • Excellent interpersonal skills required and ability to show empathy and interact professionally with culturally diverse individuals during a time of crisis and distress
  • Excellent organizational and communication skills
  • Critical thinking and sound judgment required
  • Ability to handle confidential information with discretion and professionalism
  • Ability to work through conflict
  • Proficiency with computers and data entry into electronic tracking systems
  • Ownership of or ability to acquire a personal computer and broadband internet access. A headset is preferred.
  • Texas resident and familiarity with Texas’ geography

TEKsystems

Address

Lubbock, TX
USA