We are currently looking for a Systems Analyst with 2-3 yrs experience with the Clarity ( CA PPM) product. This is a consultant role that can convert full time if there is interest. There is also work flexibity for the right candidate.
Formal Job Description: Systems Analyst
Functional Team Responsibilities:
o Provide process and product subject matter expertise on Clarity (CA PPM).
o Provide support for product issues.
o Adhere to all documented standards, guidelines and procedures.
o Respond to production incidents.
o Perform other duties as assigned.
Production Support Activities:
o Act as first level support for incidents or requests made to the Clarity Support Team, to provide support on application configuration, administration, processes and data integration.
o Assess situations and provide recommended workarounds or solutions to resolve problems.
o Record analyses and resolutions in ServiceNow tickets.
o Perform Root Cause Analysis to identify trends and recommendations for improvements of recurring issues or problem areas.
o Coordinate issue hand-offs to subject matter experts or to the development team.
o Resolve File errors for non-conforming application feeds
o Analytical thinking and problem solving - Problem solving, creative thinking and decision making.
o Behavioral characteristics - Personal organization.
o Business knowledge - Business principles and practices, industry knowledge, organizational knowledge and solutions knowledge related to Project Management.
o Communication skills - Oral communications, teaching and written communications.
o Interaction skills - Facilitation and negotiation, influencing, and teamwork.
o Software application knowledge - Knowledge of Clarity (CA PPM) a must.
o Ability to prioritize, manage multiple requests and meet deadlines, both as an individual contributor and supportive team member.
o Self-motivated, highly organized and detail orientated, demonstrating ability to work both independently and in group settings.
o Must be able to share and communicate ideas and processes in verbal and written form in a clear and concise manner.
o To be accurate in all work performed.
o Exceptional Customer service and accuracy is key
o Maintain a positive and proactive service spirit in all work. Promote a cohesive team environment with co-workers.
o To stay up to date with product, procedure and other pertinent changes. To attend and complete training that enhances one's ability to perform his or her job.
o 1-3 years of Technology Support experience
o 2-3 years Clarity experience
o Service Now experience (Nice to Have)
o SQL, NSQL, and HTML (Nice to Have)