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IT Associate Service Desk

TEKsystems, Inc. Tulsa, OK
  • Expired: over a month ago. Applications are no longer accepted.

* Receives incoming help requests from end users via both telephone, help desk tickets in a courteous manner.
* Builds rapport with key operators, IT teammates and end users to provide outstanding service.
* Prioritizes and schedules problems.
* Escalates problems (when required) to the appropriately experienced technician.
* Applies diagnostic utilities to aid in troubleshooting. Identifies and learns appropriate software and hardware used and supported by the organization.
* Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuration of systems and applications.
* Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
* Performs post-resolution follow-ups to help requests.
* Develops help sheets and frequently asked questions lists for end users.

TEKsystems, Inc.


Tulsa, OK