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Help Desk

TEKsystems, Inc. San Francisco, CA
  • Expired: 14 days ago. Applications are no longer accepted.

Top Skills Details

1. Mac Desktop Support Troubleshooting
2. Saas Application support
3. Documentation Skills

Where you can make an impact:

  • Be our internal IT go-to for help desk and desktop support spanning - hardware/software and network troubleshooting
  • Basic knowledge in server computing, networking, phone setup/support, and business applications
  • Take ownership of new hire on-boarding, from creating accounts to handing over the equipment
  • Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions
  • Develop and enforce security best-practices
  • Coordinate with external vendors to get equipment serviced
  • Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate

Your Experience:

  • Excellent customer service skills
  • MacOS, iOS, and Windows troubleshooting skills
  • Experience supporting Zoom and Zoom Rooms
  • Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers
  • Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling
  • Familiarity with creation and updating Help Desk run books
  • Someone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-user
  • Can coordinate and run AV events
  • Proactively manages IT inventory of laptops, accessories, and software licenses
  • Experienced with user management in Jamf, OKTA, Google, Active Directory, BetterCloud, and other SAAS apps

Nice to have:

  • Apple Certified Support Professional
  • OKTA Certified Professional
  • JAMF Certified Tech
  • JIRA Administrator Certification
  • JIRA Service Desk Administrator Certification

TEKsystems, Inc.


San Francisco, CA