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Help Desk Support

TEKsystems, Inc. Newport News, VA
  • Expired: over a month ago. Applications are no longer accepted.

Top Three Skills:

  • 1+ yrs experience working on an enterprise help desk support Windows 10
  • Experience providing remote support
  • Experience with a ticketing system (Service Now)
  • Active Directory experience

  • Job Description:

    • Windows 7 / Windows 10 support experience
    • Provide phone support (Troubleshoot computer & network issues)
    • Remote Desktop support
    • Password Resets (Active Directory, EPRG)
    • O365 Support
    • Proficient with creating tickets in Service Now
    • Work multiple queues
    • Outlook email support

    Technical Support Analyst

    • Answer calls
    • Log Tickets in our ticketing system
    • Password Resets
    • Remote Desktop Support
    • VPN Support
    • MS Outlook support
    • What software tools/skills are needed to perform these daily responsibilities?
    • Active Directory
    • Cisco AnyConnect

    Non-Technical Skills: Great communication and customer service skills. Must be a self-starter and have a great work ethic. Someone that can get along with most everyone.

    TEKsystems, Inc.


    Newport News, VA