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Desktop Support Technician

TEKsystems, Inc. Baltimore, MD
  • Posted: 4 days ago
  • Other

Job Description:

  • Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
  • Load software packages such as networking components, operating systems and office applications.
  • Customize and adapt current programs to satisfy users' needs. Coordinate with network services and information systems groups.
  • Update on status to manager and users through voice mail, email and in-person communication.
  • Troubleshoot software and hardware failures and determine network problems.
  • Diagnose and resolve incidents using documented procedures to perform responsibilities.
  • Workaround if incident cannot be resolved.
  • Configure PCs and laptops, problem ticket resolutions and track problems using ServiceNow.
  • Troubleshoot through phone hardware and software and engage technical resources to resolve.
  • Determine and research user questions and isolate and resolve information systems problems.
  • Receive and prioritize issues and forwards using escalation procedures.




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

TEKsystems, Inc.

Address

Baltimore, MD
USA

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