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IT Technical Support Analyst

TEEMA Village Number 1, AL

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Title: IT Technical Support Analyst
Job ID: JK88344554

Our client is looking for an IT Technical Support Analyst to perform a variety of computer systems administration and support tasks for the entire organization.

  • Responds to, prioritizes, monitors, and actively works to resolve all telephone calls, email, and user requests for IT support.
  • Provides secondary IT support via phone and service desk tracking system to end users in order to increase user productivity and efficient utilization of these hardware and software resources.
  • Performs in-house end user training and orientation regarding usage of PC’s, general network operations, software applications, email, and other data or voice connectivity products and services.
  • Maintains and manages the organization’s software license inventory database to ensure 100% compliance with all software licensing provisions.
  • Maintains and manages the organization’s IT hardware inventory database.
  • Develops and writes technical documentation, procedures, and instructional manuals regarding the installation, use, and problem solving techniques for IT related equipment and software application functions and operations.
  • Associates degree or working towards a Bachelors degree from an accredited college or university with major coursework in information technology, business administration, or a related field.
  • Experience in the Information Technology field.
  • At least three to five years of experience as a Help Desk analyst or personal computer technician.
  • Professional certifications such as the Microsoft MCSA (or current equivalent), CompTIA A+, or other technical equivalent or relevant certifications desirable.
  • Possession of a valid Colorado driver’s license.
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Village Number 1, AL



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