Expired: over a month ago. Applications are no longer accepted.
Title: Bilingual Supervisor
Our client is looking for a Bilingual Supervisor. This position is responsible for the overall performance of the call center floor and ensuring that the performance standards are met or exceeded. This role will provide leadership for the customer service agents who report to them, while providing growth opportunities within the call center.
As Supervisor, you will need to be able to work within a multi-supervisor unit where decisions, processes, and procedures will have to be created, delivered, and enforced by them and their peers in a fair and equitable manner.
What you’ll be doing:
Manage between 15-20 Customer Service Representatives and is responsible for communicating, organizing, and enforcing department goals and expectations to staff.
Responsible for staff coverage, approving time off, and timecard approval of their agents.
Lead and complete projects and tasks assigned to them while still meeting the department’s performance standards.
Complete all department reports and have them prepared for as well as completing the monthly business report.
Lead the department/team meetings as well as attend all meetings they are assigned.
Perform other duties as necessary.
What you’ll need:
High School Diploma or equivalent required.
Bachelor’s Degree or equivalent.
5 years of supervisory experience (preferably in a call center).
General knowledge of mortgage lending/servicing industry.
Must be flexible, organized and have the ability to manage and prioritize daily assignments.
Excellent communication skills, both oral and written.
Strong leadership skill.
For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com