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Service Manager

TEC Group Inc. Lake Forest, CA
  • Posted: 12 days ago
  • $75,000 to $85,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Job Description

The service manager reports to the VP of Operations and supports the sales, service, technical training, warranty returns and technical support functions.This position requires a self starter with the drive to see their areas of responsibility grow with the pride of their professional work being their major motivation.

Job Requirements

The service manager reports to the VP of Operations and supports the sales, service, technical training, warranty returns and technical support functions.

  • Performs service training at customer sites as well as at the corporate office
  • Manages and maintains sales demo equipment by completing preventative maintenance and updating hardware and software
  • Develops marketing database that justifies the superiority of ventilator in the "Cost of Ownership" against competitive products
  • Maintains ventilator installation and Service Report/Warranty Claim/Complaint Databases. Must be extremely competent in the use of Excel and Word programs
  • Evaluates Service Reports, Warranty Claims and Complaint forms and assigns Return Goods Authorization (RGA) numbers to facilitate part returns
  • Provides worldwide technical support
  • Maintains biomedical equipment inventory, anticipating needs, placing orders, and verifying receipt
  • Manages service repairs at the corporate and customer sites
  • Updates job knowledge by participating in educational opportunities, reading technical publications, maintaining personal networks
  • Provides technical expertise to the Technical Service Organization
  • Maintains and updates the service manuals for all ventilators

TEC Group Inc.

Why Work Here?

Industry competitive salary, great benefits, and unparalleled opportunities for growth

Look, we could tell you about TEC Group, how it was established in 1980, and how we make connections between dynamic organizations and resourceful professionals. Is this really what you want to know about our company? No, that's obligatory copywriting. You want to hear about our competitive benefits, flexible scheduling, and amazing clients. That we pride ourselves on growing professionals within our organization. You want to hear first-hand anecdotes demonstrating why this is an amazing place to launch your career. Well, we're happy to tell you all about it.

Address

Lake Forest, CA
USA

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