Recruitment Center Agent

TDEC, a nationally recognized Business Processing Organization (BPO), seeks a Project Manager to support our client, Westat, in Rockville, Maryland.

This is an in office position. Our office is located in Rockville, Maryland.

Start date: 08/28/23

Shifts needed: M-F 10:30am-7:00pm, M-F 11:00am-7:00pm, M-F 11:30am-8:00pm

Duties & Responsibilities:

• Respond to email and telephone inquiries in a timely manner and document all calls
• Assist applicants with accessing the online Westat application
• Contact referrals for possible employment on NAEP
• Conduct employment history and professional reference checks (asking questions and recording answers)
• Follow all required protocols for quality and efficiency, including updating record of contacts as the work is performed
• Work 40 hours per week, Monday–Friday, daytime or early evening hours
• Complete the project’s electronic or hardcopy administrative forms and submit weekly timesheet
• Communicate effectively with project management and supervisor
• Report progress to supervisor daily, as requested
• Other duties or responsibilities as assigned due to changes in study protocol or conditions during the assignment
• Complete mandatory project and corporate training assignments

Required Qualifications:

• High school diploma or its equivalent
• Must be a U.S. citizen
• Fluency in English (speaking, reading, and writing)
• Experience with telephone, customer service, or call center operations
• Excellent verbal communication and listening skills
• Clear and understandable speaking voice
• Ability to properly compose a professional letter/email
• Good organizational skills and detail-oriented
• Good data entry aptitude, basic PC skills, knowledgeable in MS windows, MS Word and MS Excel)
• Display professional appearance and demeanor
• Work well with a team or independently
• Flexible and able to quickly and easily adapt to frequent changes
• Ability to handle substantial workload and work well under pressure
• Ability to handle multiple tasks simultaneously and prioritize work
• Ability to work on computers and phones for the entire workday for the duration of the assignment
• Ability to understand and carry out instructions
• Responsive to corrective feedback
• Takes initiative and asks for clarification when necessary

Preferred Qualifications:

• Fluency in Spanish

Extensive training will be provided.

Equal Opportunity Employer/Veteran/Disabled