Customer Service Specialist

Are you interested in working for a company that provides herbal products to fast growing natural healthcare industry, in a team-oriented, collaborative, with much room for growth? This could be the job for you.

We have been providing professional herbal products directly sold to licensed healthcare practitioners, clinics, colleges and hospitals throughout the U.S. for 22 years. We pride ourselves on offering the highest quality herbal products and customer service in a team-oriented, highly motivated environment.

This is a multi-tasking, attention to detail, administrative customer service position. Candidates must be incredibly personable, goal-oriented, self-starters, extremely organized and able to prioritize tasks in order to get the job done efficiently and accurately. Tasks include order processing via phone, email (Outlook), fax and website; resolving customer issues regarding product/shipping discrepancies; answering questions regarding herbal product information; filing and office supply ordering. Previous customer service experience is a plus. Professional demeanor is a must in interacting with our professional clients and staff. Knowledge of MS Office applications is a must. Basic knowledge in Quickbooks is a plus, but not required. Organization and management of office details is required. Continuous on-site training in Chinese herbs and specifically our product lines will be a component of this position.

Employee benefits include paid time off, company holiday pay and bonus pay, retirement savings plan with company matching contributions, employee discount on company products, on job training and career development opportunities, etc.

Why join us:

·       Career development in fast growing natural health industry

·       Help health-conscious Americans to utilize natural herbal supplements

·       Unlimited growth and advancement with personalized training

·       Work in a dynamic, collaborative, and fun environment

We're looking for candidates possessing the following attributes:

·       Goal-oriented

·       Self-starter

·       Organized and able to prioritize tasks in order to get the job done efficiently and accurately

·       Personable and great with customers

Some of the daily tasks include:

·       Handle inbound/outbound customer service calls

·       Order processing and resolving customer issues

·       Respond to email inquiries

·       Assisting with questions regarding Chinese herbal products

·       Assisting with issues from sales, continuing education, and shipping departments

·       Filing and office supply ordering