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CUSTOMER SERVICE REPRESENTATIVE

TCI America Portland, OR
  • Expired: 25 days ago. Applications are no longer accepted.

COMPANY PROFILE

Tokyo Chemical Industry, Co., Ltd. (TCI) is a leading worldwide manufacturer of organic chemicals. The company offers over 28,000 organic laboratory reagents as well as offers custom synthesis. More than 8,000 of the company's catalog products are unique by TCI. The company continues to expand globally, and currently has divisions in North America, Japan, China, Europe, and India. TCI America is a division of TCI, and has offices in Cambridge, Massachusetts, Portland, Oregon and Philadelphia, Pennsylvania. This position is based out of our Portland, Oregon headquarters office.

Essential Job Functions:

  • Enter customer orders received via fax, phone, EDI, online, or mail into our SAP order entry system
  • Answer inbound calls promptly and manage them effectively in a professional manner
  • Assist customers with non-technical questions as well as requests for product quotes, invoice copies, SDS, Certificate of Analysis and tracking numbers
  • Create new accounts in the SAP system
  • Maintain accurate information and notes in customer accounts and orders
  • Assist with projects, i.e. customer complaints, backorder reports, open order reports, etc.
  • Assist with general filing and other departmental projects as needed
  • Shift is M - F, 8am - 5pm

Requirements/ Skills:

  • HS Diploma or equivalent, preferred science related degree & customer service experience (2+ years)
  • Must demonstrate excellent customer service skills and positive attitude
  • Excellent verbal and written communication skills required
  • Must be detail oriented and have ability to manage multiple tasks
  • Strong computer skills; knowledge and experience using MS Outlook, MS Word and Excel
  • Ability to learn and pronounce basic chemical names
  • Ability to type at least 45 wpm and perform basic math problems (multiplication / division - use formulas)

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TCI America

Address

Portland, OR
97203 USA