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HEALTH CARE EXPERIENCE ONLY! Front Office Call Center Leadership

TAL Healthcare New York, NY

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Front Office Call Center Lead

Healthcare experience needed managing at least 5-10 people. Our client, a Community Health Center and multispecialty healthcare practice, is seeking a Front Office Call Center Lead. This site offers quality healthcare services for the whole family. They are deeply committed to the patients and communities served. The Front Office Call Center Lead will join a team dedicated to providing quality, culturally-competent and comprehensive community-based primary care, mental health and social services for diverse populations in underserved communities throughout New York City.

Duties and Responsibilities

The call center team lead is a manager who maximizes productivity and quality customer care.

Handling Daily Operations

Make sure correct procedures are followed and routinely give directions to staff on what to do and how to improve, scheduling workers to ensure adequate coverage.

Motivating

Work hard to build a loyal customer base, set goals for staff to achieve as a way to spur performance and to measure effectiveness.

Training Staff

Get these new team members up to speed on duties and expectations.

Evaluating Performance

Monitor how both their group and its individual employees are performing; think of ways to increase productivity and customer satisfaction. Observations may be documented in written reports submitted to higher management.

Seeking Feedback

The call center team lead will ask the staff for input on how to increase productivity and better serve clients.

Company Description
Recently voted, Best Places to Work, 2020!

Tal Healthcare is a leading search firm focused on healthcare in Greater New York City and nationwide. Since opening in 2006, our company's guiding principle has been integrity. The trust earned from our honest efforts has built our business.

Our team identifies, attracts, engages, and connects excellent candidates with appropriate opportunities for our client partners. Tal offers services across the healthcare space, including executives, physicians, clinicians, IT, revenue cycle, and a variety of other healthcare support services.

TAL Healthcare

Why Work Here?
Healthcare leader, with world class operations! Offers tons of stability.

Recently voted, Best Places to Work, 2020! Tal Healthcare is a leading search firm focused on healthcare in Greater New York City and nationwide. Since opening in 2006, our company's guiding principle has been integrity. The trust earned from our honest efforts has built our business. Our team identifies, attracts, engages, and connects excellent candidates with appropriate opportunities for our client partners. Tal offers services across the healthcare space, including executives, physicians, clinicians, IT, revenue cycle, and a variety of other healthcare support services.

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New York, NY
USA

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