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Customer Service Representative (12443)

TAC Air Fort Smith, AR
  • Expired: 10 days ago. Applications are no longer accepted.

Are you a friendly, outgoing person with a passion for helping others? Are you happiest when you are multi-tasking and staying busy? Does a career in the aviation field sound exciting? If so, we are looking for someone with your qualities to fill our Customer Service Representative role. Join a company where you are part of a unique team and where you also can shine as an individual while working closely with passengers and pilots, and communicating with aircraft. Come on board today!

Responsibilities

Customer Service Representative:

We are currently seeking self-motivated, safety minded, positive, enthusiastic individuals to become part of our customer-service oriented team. Our success is made possible by three things: our passion for people, our passion for service, and our tireless effort to be a leader. As a customer service representative, responsibilities will include, but are not limited to:

  • Assisting private aircraft passengers and crews
  • Assisting internal customers and teammates
  • Making hotel, car and catering reservations
  • Answering telephones
  • Taking and dispatching aircraft fuel orders
  • Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
  • Communicating with aircraft via radio
  • Processing sales transactions
  • Working closely with line service technicians and pilots to ensure all customer needs are met
  • Working simultaneously with all team members to provide superior customer service

Required Skills

  • Valid drivers license
  • 18 years of age
  • High school diploma
  • Customer service/hospitality experience is preferred
  • Experience in the aviation industry is desired but not required
  • An extensive safety and customer-service training program is provided
  • Schedule flexibility is a must, as most FBOs operate 24 hours a day, 365 days a year
  • Candidates need to possess a strong sense of safety and customer service
  • Customer service entails displaying amiable character under stressful situations, while satisfying the safety and service needs of each customer
  • Candidate must have a passion for outstanding customer service, good problem-solving abilities, the ability to prioritize multiple tasks simultaneously, and excellent communication skills
#TA

TAC Air

Why Work Here?

Come work with private jets, and get your foot in the door with a great company in the aviation industry!

TAC Air’s mission is to provide exceptional service to every customer, every day. By doing this, our customers will recognize TAC Air as the best in the industry. TAC Air believes this level of service also builds strong customer loyalty, ensuring our continued success. The work environment at TAC Air is one where our teammates enjoy their work because they have taken responsibility for the success of the company.

Address

Fort Smith, AR
USA

Website