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Information Technology Service Coordinator

T. Daniels Consulting Fenton ,MI
  • Posted: over a month ago
  • $30,000 to $55,000 Yearly
  • Full-Time
  • Benefits: life_insurance, medical
Job Description

Wanted: High Performance Service Coordinator

We are seeking an Information Technology Service Coordinator to join our team! You will be responsible for helping customers with service request using our automated service software system (TigerPaw), clarifying, documenting, and assigning technician tickets along with assisting on pricing quotes.

Responsibilities:

  • Handle customer inquiries via phone, email and web portal
  • Track daily activities and performance of technicians to ensure technician performance and customer satisfaction metrics are achieved
  • Perform daily huddle and review assignments, tickets open & closed and any special circumstances
  • Provide input and adjust billable hours for invoicing when necessary
  • Review completed technician tickets for clarity of work performed to mitigate questions saving time for both customers and engineering
  • Develop new techniques as new technical developments dictate
  • Inspection of received equipment for defects, damage and verify correct equipment was shipped
  • Act as a liason between customer and technician to ensure customer satisfaction goals are meet
  • Provide information to sales about customer inquiries or opportunities
  • Document and update customer records based on interactions

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Excellent phone skills
  • Experience using Microsoft Office (Excel, Word, Outlook)
  • Highly comfortable using computer and Windows 10
  • TigerPaw Software experience a plus
  • Solarwinds RMM tools and software a plus
  • Previous experience working for MSP or MSSP
Company Description
Our company is an IT service firm (MSSP) Managed Security Service Provider that specializes with small and medium organizations by delivering the highest level of professional computer IT services.We've been working with SMB's for over two decades and have a long list of highly satisfied business clients. Our success comes from hiring the best talent in our business. All of our engineers are Microsoft Certified and we are the only IT service company in the region with the designation of MICROSOFT SILVER SMALL and MIDMARKET CLOUD SOLUTIONS and SILVER CLOUD SOLUTIONS. We are in the top 5% of all Microsoft Partners worldwide. We are also a member of the elite Microsoft SMB CLOUD CHAMPIONS CLUB.

T. Daniels Consulting

Why Work Here?

Awesome High Tech Environment and Room for Advancement

Our company is an IT service firm (MSSP) Managed Security Service Provider that specializes with small and medium organizations by delivering the highest level of professional computer IT services.We've been working with SMB's for over two decades and have a long list of highly satisfied business clients. Our success comes from hiring the best talent in our business. All of our engineers are Microsoft Certified and we are the only IT service company in the region with the designation of MICROSOFT SILVER SMALL and MIDMARKET CLOUD SOLUTIONS and SILVER CLOUD SOLUTIONS. We are in the top 5% of all Microsoft Partners worldwide. We are also a member of the elite Microsoft SMB CLOUD CHAMPIONS CLUB.

Address

107 S Walnut
Fenton, MI
USA

Website

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