Hi, there! We are KCI Wireless, and we’re stoked to welcome you to the exciting, ever-changing world of Wireless sales and service! KCI Wireless is a T-Mobile Premier Retailer for the T-Mobile and Metro by T-Mobile brands who serve over 73 million Americans. Our proud story of success over the past 26 years, led and influenced by our DOPE Team, carries a legacy of Success, Growth, and True Uniqueness.
The Big Picture, a Retail Team of Experts.
As Mobile Associates (MAs), WE work as part of a Retail Team of Experts to bring the T-Mobile brand to life. WE live and breathe T-Mobile! WE are Sales Performance Rockstar’s who never accept anything but 100%. WE take Personal Accountability and know that learning and executing is simply a part of the Retail Team of Experts DNA. WE are brand ambassadors who create energy and excitement around our products and services. WE are obsessed with the connected world and thrive in a fast-paced environment, where technological innovations, customer needs, and the Retail experience are continuously evolving. WE immerse ourselves in meaningful connections with our customers, and our ability to build new and deepen existing relationships is unmatched across the wireless industry. WE continuously work to build expertise in uncovering our customers’ needs and have a passion for educating, demonstrating, recommending the device, and service solutions. These are the qualities that it takes to be successful with us.
Do you have what it takes? Are you a Rockstar? Then Join Us and be a part of a Great team!
This role is a learning role, where new associates are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to complete new employee training successfully and pass certification.
As a Mobile Associate, you will have the opportunity to:
- Engage customers and welcome them to the T-Mobile family and Make it Personal.
- Explore and Discover, ask questions to determine the individual customers’ needs.
- Offer solutions, so customers can stay connected to what matters most to them.
- Be a Problem Solver.
- Stay updated on the exciting world of the wireless industry.
- Be an Expert and Guide the purchase.
- Build long term relationships with T-Mobile customers that turn our customers into brand promoters.
- Challenge yourself to exceed sales goals, maximize performance, and commission potential.
- Help create a welcoming and fun environment by ensuring the store meets the T-Mobile brand standards.
- Develop and grow your career.
- Invite others to join the KCI family.
The experience you'll bring.
- Track record of sales success and delivering to sales competencies.
- Passionate advocate with the desire to be yourself when connecting and having fun with our customers.
- Desire to be a part of the game-changing T-Mobile store team.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Effective at balancing customer experience and performance goals.
- Six months of customer service and/or sales experience, Retail environment preferred