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IT Support Technician

Systems Integration, Inc. Albuquerque, NM

  • Expired: January 07, 2021. Applications are no longer accepted.

Systems Integration, Inc., (SII) seeks an IT Support Technician to provide support for a call center located in Albuquerque, NM supporting 100+ call center representatives. The qualified technician will work in unison with the existing IT team located at HQ in Landover, MD to ensure that all systems are maintained to maximum efficiency and will maintain the connectivity of the CRM telephony system at all times. Responsibilities * Provide technical assistance and training to system users. * Respond to users' requests for assistance by phone, the ticketing system (JIRA) and desk side support. * Install and modifies personal computer and network hardware and software. * Diagnose hardware, software and operator problems and takes remedial actions or recommends procedural changes. * Install and configure peripheral equipment such as monitors, keyboards, printers, phones, and disk drives. * Load and configure operating systems and applications such as word processing, database, and spreadsheet programs. * Maintain the secured computer network at this remote call center location ensuring that all systems work to maximum efficiency, troubleshooting and working with the Corporate IT team to maintain the system. * Maintain the connectivity of the Genesys interactive phone system. Minimum Requirements * IT Troubleshooting & Problem Solving. * Onsite & Remote Technical Support. * Up-to-Date Knowledge of Computer Operating Systems. * LAN & WAN Connectivity & Maintenance. * Computer Hardware Systems & Components. * People Skills & Friendly, Helpful Attitude. Security Clearance * Must be a US Citizen and be able to obtain a public trust clearance.

Systems Integration, Inc.


Albuquerque, NM
87102 USA



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