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Manufacturing Technical Support Agent

System One
Washington, IN
  • Posted: over a month ago
  • Full-Time
Job Description

This position will provide day-to-day plant systems support to plant and distribution center inventory control, warehouse management, product labeling, and other manufacturing systems components as they relate to processing plant operations, control and supply chain management systems.  Supports call documentation, problem resolution, and specialized user support will be provided.  Proper call trails will be maintained for future reference and follow-up services.  Software/hardware testing and change control will be completed to minimize/eliminate adverse impact of system changes to overall supply chain infrastructure.  Assists the Applications, Infrastructure, and Telecommunications Support teams in change and version management and problem resolution.  Enforces Corporate Manufacturing Systems policy, procedures and best practices.


Describe below the major responsibilities of this position which must be fulfilled with or without reasonable accommodations in order to achieve the essential purpose of this position.

1. Provides support for all information and manufacturing system operations activities (multi-shift), including computer and network operations, troubleshooting, data control/security, documentation, software version control, change control, security, backup/recovery and system performance.

2. Demonstrates skills necessary to support all supply chain applications, process control, scaling/labeling, desk top computing and network.

3.  Understands the hardware, software and applications from a users’ standpoint to ensure proper problem resolution.  Monitors system performance, perform system checks, and enforce procedures established for system use.  Enforces Corporate Mfg system administrator, LAN administrator, change management, asset management, technical standards, policy, procedures and best practices.   Audits and reports facility non-compliance and remediation plans.

4. Responsible for activities associated with the problem identification, prioritization, and resolution of reported computer system problems.  Monitors and responds to technical hardware and software problems.  

5. Assists with the implementing of hardware/software/application changes and additions.  Ensures users are using system properly to maintain data integrity, security and recoverability.  Assists Corporate Mfg Systems in Project Management, network and application support.  Participates in Manufacturing Systems problem reporting, project planning and corporate communication sessions.

System One


Washington, IN



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