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Desktop Support Technician

System One
Washington, DC
  • Expired: November 04, 2022. Applications are no longer accepted.

ALTA IT has a Contract position open for a Desktop Support Technician located in Washington, DC. *Onsite*

WHAT YOU'LL NEED:

  • Associate's Degree
  • 3+ years of technical support experience in current desktop and laptop computers, various operating systems to include or more of the following
  • Knowledge of Windows 10, Ticketing system (Remedy or ServiceNow), MS Office, O365, OneDrive and other end user software and hardware
  • Public Trust Level 4 (full background investigation)
  • ITIL foundations certification desired
  • Security+ certification required or the ability to obtain within 3 months of start

Job Responsibilities:
  • Configures, installs, and supports desktop computers, laptop computers, mobile devices, printers, monitors, portable data storage devices, and other general peripherals.
  • Relocates IT equipment including desktop computers, printers, monitors, mobile devices, and other general peripherals.
  • Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required.
  • Connects and configures IT devices to use computer networks.
  • Diagnoses hardware and software failures, communicates the remediation plans to users, and provide status updates.
  • Provides software support for users of AmeriCorps-provided applications (as identified by the task), including basic to advanced software operations and general use of computers and peripherals.
  • Supports AmeriCorps proprietary software.
  • Supports desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
  • Provides virtual assistance sessions using Ivanti Management Console and MS SCCM.
  • Develops end-user documentation and instructions.
  • Ability to work well under pressure and to meet deadlines as needed.
  • Provides technical support to the customer for meeting management by responding to meeting requests and providing audio/visual support during meetings and conferences including audio recording, broadcasting, robotic camera operation, bridge lines, projectors, etc.
  • Tracks and updates the movement of all IT assets (laptops, desktops, mobile devices, printers, etc.) within the stipulated database and within time constraints.
  • Re-images desktops and laptops, as needed, and deploys new equipment to end users.
  • Re-configure mobile devices, as needed, and troubleshoot issues.
  • Retrieves equipment from departures to be re-imaged, reassigned, and updated in inventory.
  • Performs equipment excess and disposal activities.
  • Performs advanced diagnostics, analysis, repairs, or replacement hardware for PC's, laptops, mobile devices, and printers.
  • Follows set policies and procedures when assisting users to ensure proper handling of requests.
  • Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I support.
  • Works with Tier I/III and other groups to resolve technical problems.
  • Maintains a professional attitude and appearance providing excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed.
  • Supports continuous improvement in the process and quality of the operations.
  • Works incidents and service requests in accordane with program Service Level Agreements (SLA's).
  • Participates in troubleshooting of issues with the drive towards root cause identification and resolution.
  • Participates and contributes to the User Acceptance testing.
  • Performs other program activities, as required.

System One

Address

Washington, DC
20001 USA

Industry

Technology

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