CRM Engineer

CRM Engineer

Location: REMOTE

Pay Rate: Open to Both C2C and W2 options

Position Type: Multiyear Contract

To research, evaluate, design, and develop a CRM system through MS Dynamics implementation, applying knowledge of engineering principles. To provide technical guidance and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and trends.

Core Competencies:

Strong working knowledge of CRM solutions and strategies

Strong understanding of the range of built-in capabilities and options available in Microsoft Dynamics and the ability to make recommendations on how to best leverage those capabilities and options when formulating CRM solutions

Experience with case management as implemented through CRM solutions

Experience with Microsoft Dataverse

Understanding of Model Driven Apps and Canvas Apps

Knowledge of application integration with Power Apps is a plus

Knowledge of Power Automate is a plus

Strong Communication Skills

Job Description:

Provide technical input regarding feasibility or design for needs expressed in user stories

Investigate enterprise and vendor APIs to determine whether they provide the necessary data to support an initiative and identify any modifications that may be necessary

Define format and mapping of data for interfaces between systems

Define and document the system requirements of a solution, including the allocation of functionality across the presentation layer and backend services

Assist the business in determining if and how new systems or system enhancements may improve process flow and business function

Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy

Collaborate with product management team to define Minimum Viable Product (MVP) to achieve company strategic goals

Provide demos to internal project team, as well as to business stakeholders

Participate in project planning, sprint and release planning, daily stand-up meetings (scrums) demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings

Perform application and services tests to research application behavior and/or validate changes

Recommend opportunities to improve efficiency and effectiveness

Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues

Recognize and advocate for adherence to system solutions that are maintainable, efficient, and extensible

Assist and mentor less experienced peers

Have in-depth understanding or working knowledge of the following:

Services-Oriented Architecture

System to system integrations via internal and vendor APIs

Configuration Management

Error Handling

XML and JSON Data Structures

In addition ... familiarity with native mobile applications, responsive web applications and internal Customer Service Representative facing applications interfacing with cloud native microservices is a plus

Additional Qualifications/Experience:

Ability to write SQL queries

Problem solving skill - Work well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.

Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization

Ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently

Experience working in Agile methodology

For immediate consideration, please apply directly or contact Ryan Pustilnik at 301.740.2110

System One, and its subsidiaries including Joule, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.