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Remote Customer Service Representative

System One Services Bellevue, WA
  • Expired: February 14, 2020. Applications are no longer accepted.

Remote Customer Service RepresentativeBellevue, WA


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Type:Contract
Category:Administrative & Clerical
Job ID:87411
Date Posted:02/12/2020

MOUNTAIN, LTD. has an opening for a Customer Service Representative in Bellevue, WA.
Since 1979, MOUNTAIN, LTD. has successfully created and supported the most innovative career pathways for job seekers. Our dedicated internal vendor management has a longstanding relationship across diverse industries, ranging from telecom to insurance. In the evolving landscape of employment, MOUNTAIN has relationships with some of the top companies across the nation.

  • This is a 6 month contract role with a possible extension
  • $17.20 per hour
  • Training will be 9 am -4 pm Pacific time for the first 3 weeks.
  • Class starts 3/30.

Responsibilities

Our Customer Care team is the heart of our organization and works hard to support current and future customers (pet parents). As a Customer Care Team Agent, you'll be part of a passionate team of pet-lovers working to protect more dogs and cats with Pet Insurance.
  • Process New and Repeat Claims
  • Answer claim related questions
  • Process claims with Accuracy and Efficiency
  • Phone and Email training to be provided in the future
  • Assist in special projects or other duties as assigned
  • Be an active part of the family of diverse people focused on giving great customer service
  • Maintain department productivity and quality standards
  • Provide follow-up assistance as needed
  • Route escalated calls appropriately
  • Adhere to department policies and procedures

Requirements
  • Veterinary experience preferred but not required
  • High school diploma
  • Passion and love for animals
  • Fun, easy going personality with the ability to easily and clearly converse with our customers
  • Excellent computer skills, including proficiency in Microsoft applications (Excel and Word)
  • Excellent interpersonal, verbal and written communication skills
  • Ability to work as a team player in order to maximize the effectiveness of the team
  • Positive can-do attitude and enthusiasm to work in a high energy, start-up environment

Thank you for your interest in MOUNTAIN, LTD. For more information, please contact Sharmy Mitchell:sharmy.mitchell@mountainltd.com

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System One Services

Address

Bellevue, WA
98005 USA