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Customer Service Representative - Part Time

Synergy Recruiting, LLC Elk Grove Village, IL
  • Expired: over a month ago. Applications are no longer accepted.

A Service company in Elk Grove Village, IL is looking for a Temporary Part Time Customer Service Representative.

Job Description:

  • Receive, direct and relay telephone calls, messages and email messages
  • Greet, assist and/or direct visitors and the general public in a professional manner
  • Provide administrative services to Branch and Business Services
  • Monitoring & dispatching of work tickets in multiple software/applications and areas
  • Data entry of work tickets in multiple software/applications
  • Setting Up Billable Tickets in Billing Software
  • Communicate with Operations to resolve any service concerns
  • Work with Operations to achieve KPIs
  • Extract and distribute status reports to help monitor work ticket status
  • Data entry of inspections
  • Verify entered data by reviewing, correcting, deleting, or re-entering
  • Ability to work a flexible schedule to maintain support of a 24/7 work environment.
  • Positive Attitude and Team Focus
  • Must have excellent phone etiquette
  • Must have superior customer service skills
  • Must be able to manage multiple tasks, activities & software/applications simultaneously
  • PC Savvy: Expertise in Excel
  • Strong attention to detail
  • Ability to work flexible hours
  • Ability to work in a fast environment

Physical Demands and Work Environment:

  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
  • While performing the duties of this job, the employee is frequently required to sit for extended periods of time.
  • The noise level in the work environment is usually moderate.
  • Must be able to spend long periods conducting phone communications.

Schedule:

8:00am - 1:30pm Monday - Friday

Contract Position

Compenstation:

$15.00 an hour

108

Synergy Recruiting, LLC

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Address

Elk Grove Village, IL
USA

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