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Cisco UCCE Engineer

Synergy America, Inc Atlanta, GA
  • Expired: 26 days ago. Applications are no longer accepted.

We are looking for a Cisco UCCE Engineer for a contract to hire role in Atlanta, GA.


· Experience administering, engineering and supporting ACME Packet session border controllers required.

· 6+ years of experience administering, engineering and supporting Cisco voice gateways.

· 6+ years progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323.

· 6+ years of experience administering, engineering, deploying, troubleshooting, and supporting all components of the Cisco UCCE suite – including CVP and ICM scripting.

· 4-6 years of experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, and Cisco Call Manager.

· 4-6 years of experience administering, engineering and supporting an IP/PBX platform.

· Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language.

· Strong knowledge of industry standards.

· Experience in engineering, deploying, and supporting UCCE version 11.X.

· Experience deploying Cisco IDS, SSO, web chat, email, and other 11.X features.

· Significant development experience integrating Cisco UCCE with other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integration.

· Ability to work independently and with a strong sense of system ownership.

· Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion.

· Experience with SIP Peering.

· Knowledge of other contact center platforms and VOIP protocols.

· Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required.

· Ability to communicate technical terms to non-technical users required.

· Collaboration skills and attention to detail required.

· Engineer, configure, implement, and support Cisco UC and Contact Center Platforms including CUCM, CUC, UCCE, ACME Session Border Controllers, voice gateways, voice circuits (IP and/or TDM).

· Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise.

· Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals.

· Develop and write necessary code to integrate Cisco UCCE with other API’s, CTI screen pop, Finesse gadgets, IVR database dips.

· Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system.

· Assess, design and document technical requirements supporting business/RFP needs.

· Analyze existing voice and data networks and recommend solutions.

· Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems.

· Perform other duties as assigned by leadership

· Bachelor’s degree preferred, preferred field of study IT or Computer Science or equivalent work experience

Synergy America, Inc


Atlanta, GA