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Application Support Generalist

Synergy America, Inc Kennesaw ,GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

KSU - UITS is looking Application Support Generalist for 5 months contract Role in Kennesaw,, GA. There is a high probability that this position will telecommute for the short term and then required on-site.


Skills for Application Support Generalist:

·         MINIMUM EDUCATION REQUIRED: Bachelor’s Degree or equivalent combination of education and experience.

·         MINIMUM EXPERIENCE REQUIRED: 2 years of job-related experience

·         Experience installing and supporting cloud based and on-premises enterprise applications

·         Strong communication and interpersonal skills with a focus on customer service & the ability to communicate technical concepts to non-technology staff

·         Ability to work well within a team environment

·         Ability to prioritize, attention to details, and organizational skills.

·         ADDITIONAL QUALIFICATIONS: (Preferred qualifications)

·         2 years of experience working in Higher Education

·         Experience with Windows and/or Linux servers, IIS, Apache, etc.


Responsibilities for Application Support Generalist:

·         The Application Support Generalist is responsible for support and maintenance of on-premises and cloud-based enterprise applications and systems and functions as liaison between end users and technical support staff.

·         Provides support and maintenance of on-premises and cloud-based enterprise applications including but not limited to: management of user accounts, system configuration, security settings, problem resolution, monitoring, testing, troubleshooting, documenting, and providing end-user training

·         Works closely with multiple internal teams across disparate groups to resolve client support issues

·         Understands customer requests and provides support for departments throughout the University

·         Update and resolve service request and tickets in a timely and professional manner

·         Escalates issues to more senior staff as appropriate

·         Other duties as assigned

Synergy America, Inc


Kennesaw, GA