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Field Service Engineer (West Coast)

Synerfac San Francisco, CA
  • Posted: over a month ago
  • Other
Position: Field Service Engineer
Location: San Francisco, CA or Los Angeles, CA

Responsibilities will include the following listed below and other duties may be assigned depending on the needs of the business:
* Manage all Instruments in assigned territory
* Basic troubleshooting, installation, maintenance and repair on all company Instruments
* Assist other Field Service Engineers (FSE) out of territory when needed and workload permits
* Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to Line Manager
* Maintaining tools and test equipment and ensuring they are properly calibrated
* Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements
* Work with sales in identifying new Instrument prospects and provide technical support during pre- and post-sales activity. Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional sales (Service Maintenance Contracts, Upgrades, Scientific Services, or new equipment)
* Review of company Instruments operational function with the customer to meet training obligations during installations
* Provide prompt resolution to hardware and software problems to ensure customer uptime and satisfaction
* Installs software, hardware and executes performance analysis as needed for Instruments
* Escalations: Initiate and follow all issues using the company escalation processes and to keep the customer and line manager informed as to the status of the escalation
* Document all service activities on a daily basis and maintain customer issues lists (to include Stock management service visit reporting and contract level agreements as per KPI targets set)
* Negotiate satisfactory resolution to end-users at multiple levels (technicians, scientists and all levels of management)


Qualifications:
* An Associates" or Technical degree (2-year degree) in electronics or electronics engineering
* Minimum 5 years of experience in a technical field service engineering role
* Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook
* Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
* A proven track record of working in a field service capacity gained within a customer focused environment
* Experience in a science or engineering business environment
* Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
* Able to travel frequently - up to 85% of the time
* Valid driving license and clean driving record
* Being able to work alone or with a team with strong interpersonal skills
* Decision making, problem resolution and creative thinking skills
* Strong time management skills with the ability to multi-task activities with shifting priorities and work productively in a pressurized environment

Synerfac

Address

San Francisco, CA
94120 USA

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