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Virtual Call Center Supervisor

Synectics Inc. Bellevue, WA
  • Expired: over a month ago. Applications are no longer accepted.

Major Pet Insurance company seeking a Virtual Call Center Supervisor to join their team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

6 Month Contract - Responsibilities:

  • Handle customer inquiries and complaints
  • Assist Customer Service Representative resolve issues
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Perform Q&A on live calls
  • Develop and maintain a knowledge base of the evolving products and services
  • Coach Representatives on call handling and professional demeanor

Qualifications:

  • Current experience as a Call Center
  • Must be able to provide your own laptop, programs provided to you
  • HS Diploma required
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Ability to work full time schedule, on-site

**6 Month Contract**

Synectics Inc.

Why Work Here?

Fortune 500 Pharmaceutical Company!

Synectics is one of the nation's foremost consulting firms, working with a client base that includes some of the leading institutions and Fortune 500 corporations in the United States. We seek to bring the most highly qualified professionals to assignments that they will find challenging and fulfilling. We also seek to justify our clients’ expectations that every Synectics consultant will bring the highest possible effort to their endeavors every day. Our success has depended on our consistent ability to achieve both of these goals. Synectics serves an extremely diverse client base which represents an equally diverse range of industries and institutions. The technologies we support have always been responsive to this extremely broad spectrum. In order to fully engage with this continually changing commercial and technological landscape, our employees must draw on their own varying interests, skills and backgrounds. This insight, reflected in our daily practices, has always been our fundamental strength as a company, and it continues to serve us well in all our efforts.

Address

Bellevue, WA
Bellevue, WA
USA

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