Support the pharmacist(s) in completing the duties associated with entering, processing, and managing drug therapy orders, interpreting and dispensing prescriptions, maintaining patient and pharmacy records and other professional activities.
Collaborating with and supporting the Lead(s) and Supervisor(s) in day to day activities, issue resolution, and completion of project tasks.
Subject matter expert in all pharmacy operations functional areas.
Assist the pharmacist with the practice of pharmacy in accordance with federal, state, and local regulations, HIPAA guidelines, corporate/departmental policies and procedures by accurately interpreting healthcare provider’s prescription orders, entering into the core pharmacy system
Notifying the physician of any incomplete or incorrect prescription information
Effectively performing the physician outreach process when appropriate (within the legal limits of the pharmacy technician authority).
Assist the pharmacist in obtaining accurate verbal orders for product replacement and obtain accurate missing prescription information from the healthcare provider.
May manage the patient adherence process and schedule medication deliveries in accordance to Pharmacy Solutions guidelines.
Assist patients with treatment compliance by entering/updating current medications, allergies and medical conditions and triaging calls to Nursing and/or Pharmacists
Use internal and web tools to communicate with health insurance payors and providers to investigate benefits and transmit test claims to verify prescription coverage.
Identifies and recommends process/system improvements that increase efficiency and productivity of pharmacy operations functional areas and communication of ideas with supervisors.
Interact professionally and efficiently with other internal and external teams to assure accurate provision of services to the patient.
Identify and collaborate with all necessary personnel to determine objectives
Support changing business priorities by executing or overseeing completion of specific tasks to support patients, products, or services provided by Pharmacy Solutions. Examples included but not limited to, handling inbound/outbound calls, prioritization of work, organize and perform testing as business requires, and other tasks as designated by management.
High School Diploma or equivalent required.
Associate Degree is preferred.
Maintain current Illinois Certified Pharmacy Technician licensure and CE requirements as necessary.
Minimum of 3-5 years’ experience within a Specialty Pharmacy or Retail/Mail Order Pharmacy, PBM, or healthcare provider setting
Familiarity with medical record handling/documentation; prescription data entry; high quality customer service and inter-professional communication
Strong core insurance (Medical and Pharmacy benefit) knowledge
Knowledge of on-line verification systems or similar experience is preferred.
Must have a strong attention to detail, ability to make high-quality decisions and operate under general supervision.
Must have the ability to communicate clearly and professionally with other healthcare professionals.
Ability to express ideas clearly in written and oral communications preferred.
Ability to complete individual tasks, have collaborative and cross-functional acumen, and have the ability to effectively manage time by adhering to deadlines required.
Strong computer skills required including accurate data entry, including but not limited to Microsoft Word, Outlook and Excel
Ability to take feedback and adjust their working habits
Understand that Change is a major part of Pharmacy Solutions and would be willing to learn new processes and skills.
1+ years of Pharmacy Experience
Synectics serves an extremely diverse client base which represents an equally diverse range of industries and institutions. The technologies we support have always been responsive to this extremely broad spectrum. In order to fully engage with this continually changing commercial and technological landscape, our employees must draw on their own varying interests, skills and backgrounds. This insight, reflected in our daily practices, has always been our fundamental strength as a company, and it continues to serve us well in all our efforts.
Why Work Here?Synectics is one of the nation's foremost consulting firms, working with a client base that includes some of the leading institutions and Fortune 500 corporations in the United States. We seek to bring the most highly qualified professionals to assignments that they will find challenging and fulfilling. We also seek to justify our clients’ expectations that every Synectics consultant will bring the highest possible effort to their endeavors every day. Our success has depended on our consistent ability to achieve both of these goals. Synectics serves an extremely diverse client base which represents an equally diverse range of industries and institutions. The technologies we support have always been responsive to this extremely broad spectrum. In order to fully engage with this continually changing commercial and technological landscape, our employees must draw on their own varying interests, skills and backgrounds. This insight, reflected in our daily practices, has always been our fundamental strength as a company, and it continues to serve us well in all our efforts.
Fortune 500 Company