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Human Resource Customer Service Representative

Synectics Inc. Bellevue ,WA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
  • The Rep, HR Services Center is the first point of contact for all HR questions including Payroll, Manager Self-Service, Employee Data, New Hire, Learning, Performance Management processes and Benefit inquiries.
  • The role serves as the primary customer contact utilizing a knowledge base and case management tool, email and a multi-line phone system.
  • The role provides basic functional support for HR Systems for employees, managers and HR Business Partners with resolutions that are timely and accurate to help enhance the employee experience.
  • Answer and resolve a high volume of HR related inquiries (e.g., Payroll, Systems and HR policies etc.) via emails and phones to ensure first call resolution.
  • Troubleshoot and provide functional support to maintain service levels while referring employees to appropriate departments as needed.
  • Resolve issues that might prevent timely processing or result in data integrity issues.
  • Communicate the status of escalated issues to the supervisor/management on a timely basis.
  • System Functional Support: provide HR Systems support to employees, managers and HR Business Partners with step by step guidance for basic business processes and navigation.
  • Assist HR Business Partners with retrieval of employee indicative data from HRMS system.
  • Acquire and maintain knowledge of relevant HR programs, processes, technology and policies in order to function as a resource for customers.
  • Provide accurate diagnosis for low to critical HR Issues in a timely and efficient manner. 
  • Excellent Customer Service skills/background/experience is a must and a background in HR is preferred. 
Company Description
Synectics is one of the nation's foremost consulting firms, working with a client base that includes some of the leading institutions and Fortune 500 corporations in the United States. We seek to bring the most highly qualified professionals to assignments that they will find challenging and fulfilling. We also seek to justify our clients’ expectations that every Synectics consultant will bring the highest possible effort to their endeavors every day. Our success has depended on our consistent ability to achieve both of these goals.

Synectics serves an extremely diverse client base which represents an equally diverse range of industries and institutions. The technologies we support have always been responsive to this extremely broad spectrum. In order to fully engage with this continually changing commercial and technological landscape, our employees must draw on their own varying interests, skills and backgrounds. This insight, reflected in our daily practices, has always been our fundamental strength as a company, and it continues to serve us well in all our efforts.

Synectics Inc.

Synectics is one of the nation's foremost consulting firms, working with a client base that includes some of the leading institutions and Fortune 500 corporations in the United States. We seek to bring the most highly qualified professionals to assignments that they will find challenging and fulfilling. We also seek to justify our clients’ expectations that every Synectics consultant will bring the highest possible effort to their endeavors every day. Our success has depended on our consistent ability to achieve both of these goals. Synectics serves an extremely diverse client base which represents an equally diverse range of industries and institutions. The technologies we support have always been responsive to this extremely broad spectrum. In order to fully engage with this continually changing commercial and technological landscape, our employees must draw on their own varying interests, skills and backgrounds. This insight, reflected in our daily practices, has always been our fundamental strength as a company, and it continues to serve us well in all our efforts.

Address

Bellevue
Bellevue, WA
98006 USA

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