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Customer Service Representative

Synectics Inc. Rochester, NY
  • Posted: over a month ago
  • $14 Hourly
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Major Telecommunications company seeking a Customer Service Representative to join their Rochester, NY team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

3 Year Contract - Responsibilities:

  • Handle customer inquiries and complaints
  • Facilitate the process in transitioning assets and liabilities of a company to another designated company.
  • Setup Bill Manager registrations for new customers as well as troubleshoot any minor issues.
  • Setup STAAS registrations for new customers as well as troubleshoot any minor issues.
  • Act as a liaison and point of contact between stakeholders
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • High School Diploma
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Experience in troubleshooting telecom issues

**3 Year Contract**

Synectics Inc.

Why Work Here?

Fortune 500 Pharmaceutical Company!

Synectics is one of the nation's foremost consulting firms, working with a client base that includes some of the leading institutions and Fortune 500 corporations in the United States. We seek to bring the most highly qualified professionals to assignments that they will find challenging and fulfilling. We also seek to justify our clients’ expectations that every Synectics consultant will bring the highest possible effort to their endeavors every day. Our success has depended on our consistent ability to achieve both of these goals. Synectics serves an extremely diverse client base which represents an equally diverse range of industries and institutions. The technologies we support have always been responsive to this extremely broad spectrum. In order to fully engage with this continually changing commercial and technological landscape, our employees must draw on their own varying interests, skills and backgrounds. This insight, reflected in our daily practices, has always been our fundamental strength as a company, and it continues to serve us well in all our efforts.

Address

Rochester, NY
Rochester, NY
USA

Website

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