We build software for small businesses to make managing their businesses a labor of love...especially when they are using our software. :)
If you can answer YES to all of these, you might be a great fit with our team:
1. You love a full, fast day and are constantly wondering "Where did the day go?"
2. Are you a hands on learner and love figuring out new software?
3. You love debating with your techy friends about which is better, Google apps or Office 365, or Windows vs. Mac (or even Linux, GASP!).
4. Are you typically ahead of the curve when discussing a new high tech subject with a room full of IT people?
5. You have excelled in a tech support role taking 100% ownership of a wide range of duties?
Our software was built to consolidate what would otherwise be multiple solutions into one place. If you’ve ever had to look a customer up at work, and then create a ticket somewhere else you probably know what I’m talking about. Want to then track their computers or even run some scripts? Then you’d need to go to yet another place.. With our platforms you don’t need to do that.
You would be joining the team on the front lines of our company. If you’ve ever worked at an IT company, Managed Service Provider or Repair Shop -- here is the opportunity to help shape the software that industry uses to support its clients!
We're building a company that values human beings, creativity, trust, and inspires success and happiness in the lives of our employees and customers.
If this sounds like the kind of team you want to be part of, we want to hear about you.
-Position designed to grow with the company (seriously, try us).
-We want this to be your dream job and to help you make that so.
-We will put you on a fast track to mastering "'wearing many hats."
-We will advance your career like nobody else -- stay with us for the long haul and we'll keep you challenged, learning, passionate, and growing.
-Results-oriented: Keep our customers in love with us and you can design your ideal day.
-Work from home!
-Health benefits and 401(k)!
WHAT YOU'LL BE DOING:
-Providing exceptional customer support/technical support.
-Gaining deep understanding of our app.
-Addressing customer inquiries and educating them on our product.
-Helping connect customers with our sales and development teams.
-Creating our ever-expanding Knowledge Base.
-Keeping track of everything that happens; if a customer tells you about a storm in the area we love to know that so we can keep communication personal.
-Proactively communicating with customers: if an issue is being held up, check in every couple days so people feel taken care of.
-Helping the team keep a super high level of customer happiness.
-Lots more - we have a big list of needs. :)
WHAT WE'RE LOOKING FOR:
-You're always learning and teaching yourself.
-...So you must be a self-driven, self-learner (autodidacts ftw)
-Must be an "Internet Power User(tm)" - fast with google, keyboard shortcuts, love spending time on the internet.
-Experience with CRM, PSA or RMM Tools is a BIG plus.
-Windows and MacOS troubleshooting experience
-Command Line or Powershell scripting or use experience
-Collaborative and driven to develop yourself and the team you're part of.
-You get people and you want to help them.
-Excellent communication skills - verbal, written and electronic.
-Exceptional phone presence.
-You care -- which means a natural attention to detail and investment in customer success.
-Self motivated with ability to think creatively to identify solutions for addressing customer needs.
-Ability to multitask in a fast paced environment.
-You're kind and wily (in a good way).
HOW TO GET HIRED BY US:
Email us a pretend (but very real) answer to one of these pretend (but very real) example customer service questions:
"Do you know when you might support multiple tax rates? In BC, Canada we have 2 taxes to charge, PST 7% and GST 5%." -John Smith Customer, Owner, PC Technorati
"You guys did an update and changed the sorting on the ticket page. Can you give us notice when you're going to make a change like this? I'd actually like it changed back." - Jane Smith Customer, CEO, Fixit Pros, Inc.
Just demonstrate that you are an individual, you have a personality, you enjoy life, and you enjoy good work. And please include a resume. :)
RepairShopr and SyncroMSP are an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.