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Client Account Manager

Symbia Logistics
Kansas City, MO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

You can be more than just “good” at your job, be the BEST in your career by joining the Symbia Logistics team!

Symbia Logistics is a best-in-class supply chain partner, known for being a place of growth to both our clients and team members. With a focus on omni and multi-channel distribution and fulfillment services, Symbia works in some of today’s most popular industries like apparel, consumer goods, cosmetics, food and beverage, sporting goods, and pet supplies. Symbia’s mission is to deliver exceptional service and experience, to both our clients and hard-working teams. Our goal is to create a “Supply Change” movement by implementing new 3PL solutions that are practical and efficient for our team members to be successful. Join forces with Symbia Logistics and start building a powerful career in logistics with an organization at the forefront of growth and supply change!

In the role of Client Account Manager, we need someone who is not afraid to be the face and voice of Symbia for our Clients. The ideal person is going to understand 3PL Operations, have a strong understanding of Logistics, be a great communicator, and have outstanding organizational skills. We take our clients needs seriously, and as the main line of communication between our Clients and our amazing Operations team we know you will too. The best part is while you are helping our clients grow, Symbia will be a place you can foster your professional and personal development! This opportunity provides you with tremendous growth potential! At Symbia, we want to be the last stop on your career journey, not just the next stop!

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Be an ambassador! You will be a strong voice for our clients and our Operations Team.
  • Participate and Motivate! You will be involved in client meetings and internal team meetings to obtain and communicate feedback, process appropriate action plans, and encourage our team to outperform our clients’ expectations.
  • Relationship Expert! You will build and maintain strong Client relationships with assigned accounts, including full account management, billing, understanding contractual needs, etc.
  • Work with Operations and IT to onboard new clients and implement software changes and contractual terms.
  • Quote special projects, ensuring profitability based on time studies and data analytics.
  • Strong and competent problem solvers, as we want all challenges to be met in a proactive manner.
  • Ability to perform root cause analysis to find cause of issues and immediately work to rectify any situation.
  • Proficient in setting, tracking, and monitoring metrics and KPIs.
  • Present data, proposals, business reviews and more with the Clients, including creating specialty reports and creating Quarterly Business Reviews both internally and externally.
  • The right person will have a strong start-up mentality and be willing to roll their sleeves up and do the work of being on the floor and working on the floor to make sure the Clients needs are always met.
  • Perform other duties as assigned.

EDUCATION/EXPERIENCE

  • Bachelor’s degree in a related field or an equivalent combination of training and progressively responsible experience.
  • 3PL (Third-party Logistics) is a must in this role.
  • Two to five years in an Account Management role working directly with 3PL clients.
  • One to Three years as an Operations Manager, Supervisor, or Lead role needed.
  • Advanced skill in the use of all Microsoft Office software.
  • Strong communication and organizational skills.
  • Confident in presentations utilizing software in front of numerous people.
  • This candidate will spend a great deal of time on the Warehouse floor, so agility and ability to stand and walk for long periods of time is necessary.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

  • Ability to stand and sit for periods of time and to move intermittently throughout the workday.
  • Ability to focus and have attention to detail.
  • Strong sensory skills including eyesight, hearing, and dexterity.
  • Ability to push, lift, carry, pull and/or throw up to 50 lbs.
  • Adaptable to both hot and cold environments, noise, and dust exposure, and moving equipment.
  • Reasonable accommodations may be made to enable individuals to perform the essential functions.

BENEFITS

  • Competitive Salary
  • Continued professional development and training
  • Competitive benefits package

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Symbia Logistics

Address

Kansas City, MO
USA

Industry

Business

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