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Customer Relations Representative

Sylvester Electric, Inc
Tewksbury, MA
  • Posted: over a month ago
  • Full-Time
Job Description

Job Summary:

The Customer Relations Representative supports the day-to-day operations of the company and is the primary point of contact for customers. The CRR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CRR will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the CRR will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CRR must have the ability to function as a part of a team and be able to think creatively and critically.

Essential Duties and Responsibilities:

Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit.

Minimum Qualifications:

High school diploma/GED required

Excellent computer skills

Excellent communication skills

Multi tasking

Must have a minimum of 4 years of experience in a busy call center

Self-starter, reliable, flexibility with hours

Strong customer service skills

Present and communicate professionally (written and verbal)

Excellent interpersonal communication skills on a professional and technical level

Able to work both independently and as part of a team

Full-time position, Monday - Friday with on call hours to accommodate the needs of the business.


  • Health, Dental and Vision Insurance

  • Life Insurance

  • 401k with 2% matching

  • Paid Holidays

  • Paid Time Off

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Sylvester Electric, Inc


Tewksbury, MA



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