Sykes Fort Smith is hiring for Customer Service Representatives for both bank and insurance! We have a career ready for you! SYKES will pay for you to obtain your AR State Insurance License at our expense. Pay ranges from $10.75-$14.00 per hour plus monthly/ quarterly incentives and bonus programs depending on what line of business you decide to start in! Are you ready to learn more? We can’t wait to meet you and get you started on your path to success!
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.