Skip to Main Content

Desktop Technician

Waukegan, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Excitedly seeking an eager professional to add their talents to this dynamic team! The Desktop Technician will be an integral member of this team and crucial as business continues to grow and evolve.


  • Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support needs.
  • Resolve calls that have been escalated in the Call Tracking system by providing hands-on and remote controlled PC support services; provide expertise on support services when requested by peers and clients.
  • Participate in Hardware & Software deployments.
  • Reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.

What's to love about this company?

  • Multicultural and an all for one company where one is highly respected and appreciated for what they do
  • Open, inclusive culture
  • Unlimited career opportunities; long-term opportunities
  • Acquiring Allergan should lead to even more opportunities and further diversification in the pharmaceutical
  • industry
  • Good work-life balance
  • Environmentally minded: AbbVie received Gold Class distinction from RobecoSAM in both 2017 and 2018
  • for excellent performance in social, economic and environmental practices. This places AbbVie among the
  • top 1% of companies and the only company in the biotechnology industry to receive this recognition.

What's required?

  • Associates Degree in Computer Science or related discipline
  • Excellent customer service, interpersonal, organizational and communication skills

What's nice to have?

  • Solid Win7 and Win10 Understanding
  • Service Now Ticketing System experience
  • System Refresh experience
  • VTC and O365 experience
  • Experience supporting hardware attached to lab instruments




Waukegan, IL
60085 USA



View all jobs at Swoon